Returns & Exchanges

Last Updated: October 13, 2025
Effective for all purchases made online or in person.

Services

All Services Are Non-Refundable
- Once a service (such as hyperbaric oxygen therapy, consultation, or any other in-clinic procedure) is purchased, it is non-refundable — regardless of whether the service has been scheduled, completed, or partially used.
Service Credit Transfers
- The value of unused sessions or prepaid balances may be transferred to another service offered by Performance Hyperbaric.
- Transfers must be approved by management and used within 12 months of the original purchase date.
- Credits are non-transferable to another person unless expressly authorized by management.
Cancellations & No-Shows
- We require at least 24 hours’ notice to cancel or reschedule an appointment.
- Appointments canceled with less than 24 hours’ notice or missed without notice will result in the session being forfeited.
- Exceptions may be made for documented medical emergencies, at our discretion.
Packages:
- If you purchased a package of sessions, unused sessions may be transferred to other services but not refund

Eligibility for Returns
- Physical products (such as supplements, devices, or accessories) may be returned within 30 days of purchase if:
  - The item is unused, unopened, and in its original packaging.
  - You provide the original receipt or proof of purchase.
- Used, opened, or damaged items cannot be accepted for return due to health and safety regulations.
Return Process
- To initiate a return, please contact us at performancehyperbaric@gmail.com or call 772-241-2763 for authorization.
- Approved returns must be shipped or brought to the clinic within 30 days of approval.
- Return shipping costs are the responsibility of the customer, unless the product was defective or sent in error.
Defective or Damaged Items
- If a product is damaged upon arrival or found to be defective, please notify us within 7 days of receipt with photos and a description of the issue.
- We will replace the item or issue a refund at no additional cost.
Refund Method
- Once your return is approved and received, refunds will be processed within 30 business days to your original payment method.
- Shipping and handling fees are non-refundable.

Gift cards and promotional purchases are non-refundable and cannot be exchanged for cash.
If you purchased a package of sessions, unused sessions may be transferred to other services but not refunded.
Promotional or discounted sales may be marked as final sale and excluded from transfers or exchanges.

Performance Hyperbaric reserves the right to make exceptions in rare, documented circumstances (such as medical emergencies). All exceptions are reviewed on a case-by-case basis and require management approval.

If you have any questions or wish to request a return, refund, or service credit transfer, please contact:

Performance Hyperbaric
📍 1929 NW Federal Highway, Stuart, Florida 34994
📞 772-241-2763
📧 performancehyperbaric@gmail.com